Wellbeing Navigator Program
Mingara Medical is participating in a pilot Wellbeing Navigator program, delivered in partnership with the Hunter New England Central Coast Primary Health Network (HNECCPHN).
The Wellbeing Navigator role has been developed to support people who are experiencing ongoing life, health, or psychosocial challenges that impact their wellbeing.
This program is not a replacement for medical care, mental health treatment, or crisis services. Instead, it complements GP care by helping patients better understand, navigate, and engage with appropriate supports—both within the health system and in the wider community.
What is a Wellbeing Navigator?
A Wellbeing Navigator works alongside your GP and the broader primary care team to support people who may be feeling stuck, overwhelmed, or struggling to manage complex life or health circumstances.
This can include people living with:
- Chronic or long-term health conditions
- Mental health concerns that are being managed in general practice
- Social, financial, or housing stressors
- Low health literacy or difficulty navigating services
- Barriers to accessing or engaging with ongoing care
The role focuses on practical, person-centred support, rather than diagnosis or therapy.
How the program works
Access to the Wellbeing Navigator is by GP suggestion only.
Patients cannot self-refer.
If your GP feels the Wellbeing Navigator may be helpful, they will discuss this with you as part of your overall care plan. Participation is voluntary.
The Wellbeing Navigator may assist with:
- Clarifying goals and priorities related to health and wellbeing
- Supporting engagement with recommended services
- Linking patients with appropriate community, social, or health supports
- Helping patients navigate systems that can feel complex or overwhelming
- Working alongside existing medical and mental health care, where appropriate
The Wellbeing Navigator does not
Provide crisis intervention
Replace psychological therapy or counselling
Make diagnoses or clinical decisions
Operate independently of GP oversight
A GP-led, integrated model of care
The program is delivered within Mingara Medical under clinical governance and GP oversight, and aligns with broader primary health care reform initiatives supported by the PHN.
Partnership with HNECCPHN
This program is funded and supported through the Hunter New England Central Coast Primary Health Network, as part of a regional trial exploring new ways to better support people whose needs are not fully met by existing services. As a pilot, the program is regularly reviewed to ensure it remains safe, appropriate, and effective within general practice.
Further information
If you have been referred to the Wellbeing Navigator by your GP and would like further information, our reception team can assist with general enquiries.
For urgent mental health concerns or crisis support, please contact your GP immediately or seek emergency assistance.
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